Privacy policy.

The Skin Formula – Brisbane, QLD
Effective Date: October 2025

At The Skin Formula, your privacy is important to us. We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our clinic, website, or interact with us through any of our services.

1. Information We Collect

We may collect the following types of personal information when you interact with us:

  • Personal details – your name, date of birth, address, phone number, and email address.

  • Medical and treatment information – relevant health history, skin concerns, allergies, or conditions needed to provide safe and appropriate care.

  • Payment details – credit/debit card or billing information when making purchases.

  • Digital information – when you visit our website, we may collect non-identifiable data such as cookies, IP addresses, and browsing behaviour.

We collect this information directly from you, unless it is unreasonable or impractical to do so.

2. How We Use Your Information

We use your personal information to:

  • Provide, manage, and improve our treatments and services.

  • Maintain accurate client records and treatment notes.

  • Communicate with you regarding bookings, appointments, and updates.

  • Process payments and issue receipts or invoices.

  • Send marketing communications (only with your consent).

  • Comply with legal, professional, and regulatory obligations.

3. Disclosure of Your Information

We will never sell your personal information.
We may disclose it to:

  • Qualified staff and practitioners within The Skin Formula who require access to provide your care.

  • Third-party service providers who support our business (e.g., booking systems, payment processors, marketing or IT support) — only where necessary and under confidentiality agreements.

  • Regulatory or legal authorities if required by law.

4. Storage and Security

Your personal and health information is stored securely in physical and electronic form.
We take all reasonable steps to protect your data from misuse, interference, loss, unauthorised access, modification, or disclosure.
When no longer required, we securely delete or de-identify your information in accordance with legal obligations.

5. Access and Correction

You have the right to request access to your personal information, or to ask us to correct any inaccurate or outdated details.
Please contact us using the details below, and we will respond within a reasonable timeframe.

6. Marketing and Communication Preferences

We may send occasional updates or promotions that we believe will be of interest to you.
You can opt out of receiving marketing communications at any time by clicking “unsubscribe” in our emails or contacting us directly.

7. Website and Cookies

Our website may use cookies and analytics tools to enhance your browsing experience and understand how visitors interact with our site.
You can disable cookies in your browser settings, although this may affect website functionality.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
The latest version will always be available on our website.

9. Contact Us

If you have any questions, concerns, or complaints about our privacy practices, please contact us n admin@theskinformula.com.au